Thank you for shopping with us! We want to ensure that your experience with our website is enjoyable and hassle-free. This Shipping and Returns Policy outlines the terms and conditions regarding the shipping of products and our returns process. By making a purchase on our website, you agree to comply with the policies stated below.
Shipping
Processing Time:
Shipping Methods and Delivery:
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- We offer various shipping methods depending on the destination and the weight of the package. At checkout, you will be able to choose from the available shipping options.
- Estimated delivery times will be provided at the time of purchase, but please note that these are estimates and not guaranteed delivery dates. Factors beyond our control, such as weather conditions or carrier delays, may impact the actual delivery time.
Shipping Costs:- Shipping costs will be calculated based on the selected shipping method, the destination, and the weight of the package. The shipping cost will be displayed during the checkout process before you confirm your purchase.
International Shipping:- We offer international shipping to select countries. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing an international order.
- Shipping costs will be calculated based on the selected shipping method, the destination, and the weight of the package. The shipping cost will be displayed during the checkout process before you confirm your purchase.
- Estimated delivery times will be provided at the time of purchase, but please note that these are estimates and not guaranteed delivery dates. Factors beyond our control, such as weather conditions or carrier delays, may impact the actual delivery time.
- We offer various shipping methods depending on the destination and the weight of the package. At checkout, you will be able to choose from the available shipping options.
Returns and Refunds
Eligibility:
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- We want you to be completely satisfied with your purchase. If you are not satisfied or if there is a defect in the product, you may be eligible to return the item(s).
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging. Returns that do not meet these criteria may not be accepted.
Return Process:- To initiate a return, please contact our customer support team within 14 days of receiving your order. They will provide you with instructions on how to proceed with the return.
- When returning an item, you are responsible for the shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the package is returned to us safely.
Refunds:- Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, refunds will be processed within 7 business days.
- The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Non-Returnable Items:- Certain items are non-returnable for hygiene or safety reasons. These may include, but are not limited to, intimate apparel, perishable goods, and personalized items. Please check the product description or contact our customer support team for further clarification before making a purchase.
- The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
- Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, refunds will be processed within 7 business days.
- When returning an item, you are responsible for the shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the package is returned to us safely.
- To initiate a return, please contact our customer support team within 14 days of receiving your order. They will provide you with instructions on how to proceed with the return.
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging. Returns that do not meet these criteria may not be accepted.
- We want you to be completely satisfied with your purchase. If you are not satisfied or if there is a defect in the product, you may be eligible to return the item(s).
Cancellation Requests:
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- If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request, provided that the order has not already been shipped or is not in the process of being prepared for shipment.
- Please note that once an order has been shipped, we will not be able to cancel it. In such cases, you may initiate a return following our Returns and Refunds process mentioned above.
- If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request, provided that the order has not already been shipped or is not in the process of being prepared for shipment.
If you have any further questions or require assistance regarding our shipping and returns policy, please don't hesitate to contact our customer support team. We are here to help!
Please either email us at [email protected] or fill out a form on our contact us page.